Transforming RMA and EOL in Telecom with Alert, Prescribe, Monetize, and Compliance

SLA: SLAs define the expected service levels and performance metrics, ensuring that RMA and EOL processes meet customer expectations and regulatory requirements. By setting clear benchmarks, SLAs help maintain accountability and drive continuous improvement.

The telecommunications industry is enhancing its Return Merchandise Authorization (RMA) and End-of-Life (EOL) processes through four key pillars:

Alert: Real-time notifications improve issue resolution and supply chain integrity.

Prescribe: AI-driven solutions extend device lifecycles with repair, upgrade, or recycling options.

Monetize: New revenue streams from refurbished and recycled goods boost profitability and support a circular economy.

Compliance: Adhering to regulations and best practices builds trust and avoids legal issues.